Why can I only tap some of the goods on screen?
The game is built around front-layer interaction. Only the currently visible layer of a shelf can be tapped until the front items are cleared.
Need help with Shelf Triple?
This page covers the core play loop, common troubleshooting steps, and the best information to include when sending a support request.
Quick gameplay help
- Tap visible goods only. Items hidden behind the front layer cannot be selected yet.
- Match three identical goods to clear them from the active shelf flow.
- When a front shelf layer is emptied, the next layer advances forward automatically.
- Use booster support to recover from difficult board states.
- Watch the timer and manage moves carefully during higher-pressure stages.
Frequently asked questions
What happens after I clear the front goods?
The next shelf layer moves forward, revealing new items and opening fresh matching options.
How do I get through a difficult level?
Focus on freeing blocked item types, preserving open space, and using the booster when a crowded shelf threatens to stall the run.
What should I do if the game seems stuck or unresponsive?
Close and reopen the app first. If the problem remains, restart the device and include the affected level number in your support message.
What details are useful when reporting a bug?
Send the device model, iOS version, app version, level number, what you expected to happen, and what happened instead. Screenshots help a lot.
Troubleshooting checklist
Progress issue
Note the exact level number and whether the issue happened after a win, a failure, or returning from the home screen.
Visual issue
Include a screenshot if item layering, shelf positions, or touch targets do not appear correctly on your device.
Ad or privacy question
For advertising or data-handling questions, review the privacy policy and mention the specific concern in your message.